Terms And Conditions

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met.

Turn Around Time

Digitaloid has 48-72 hour turnaround time for most design services (but some services may take longer as mentioned in that particular service package). This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours.

no money back guarantee

Digitaloid does not offer any money-back guarantee. Customers can not claim a refund for the service.

We provide revisions in almost every service we provide so If you are unsatisfied with the initial product, you can revise that as many times as mentioned in the service package.

quality assurance policy

Digitaloid will do its best to meet your requirements and to fulfill your expectations. We believe in providing the high-quality best services and each of our services is well researched and well crafted.

100% satisfaction guarantee

Our revision policy is to make sure that you are 100% satisfied at every step of the process.

We aim to exceed your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

Delivery Policy

The complete order will be sent to the mentioned account/address on the date stated on Order Confirmation as well as a confirmation email will also be sent.

In case of an urgent or rush order, contact our customer support team.

design ownership & rights

All finalized Services provided by Digitaloid are done so on a written request by the client and upon finalization, the client receives all the final core files of the service he acquires (if included in that particular package) and owns 100% of all rights of ownership to the said service.

All ownership rights of the said finalized design will belong to the client 100% (if included in that package). The Client is free to use the achieved design as they see fit. Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

N.D.A. & reputation management policy

Digitaloid does not share the customer's information regarding their project or contact details with anyone. The client's personal and project information is kept confidential at all times.

Once the project is completed successfully. Both parties Digitaloid and The Client agree not to intentionally defame or otherwise disparage the other for matters arising after project fulfillment.

Customer Support

Our Customer Support Team is present in the office Monday to Friday from 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone.

All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up by the next working day.

Refund Policy

Digitaloid does not grant a refund policy.

Communication Policy

All Feedback requests or Revision Requests, Refund Requests, or any other instructions that concern to the order need to be done through the Digitaloid PMS(Project Management System) platform to be considered official.

Digitaloid will not be responsible for any communication done via any other platform than Digitaloid PMS platform or any phone numbers not provided by us or given on our official website. Emails sent back and forth through our official email that is "info@digitaloid.co" are to be only considered forms of valid communication.

We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.Emails sent back and forth through our official email that is "info@digitaloid.co" are to be only considered forms of valid communication.

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